HR help desk software your first People hire can set up alone.
Onboarding, leave, payroll questions, and policy requests, tracked properly instead of scattered across email and Slack. Live in about 5 minutes, with no HRIS implementation required.
No credit card · Flat €29/month, not per employee · Free for 6 months
A real request queue for HR, private by default
Everything a small People team needs to track and resolve employee requests, configured on day one.
Email-to-ticket, from a real inbox
Connect Gmail, Outlook, or Zoho Mail and every employee request lands as a threaded, assignable ticket.
Private by default
Internal notes and ticket details stay inside your team. Nothing HR handles leaks into a shared inbox.
Employee self-service portal
A public knowledge base for policy questions, benefits, and leave requests, so common questions never need to become a ticket.
Tags & saved views
Group requests by type, onboarding, payroll, leave, and save the views your team checks daily.
Ownership & internal notes
Every request has one clear owner, with a full history if a colleague needs to step in.
Cloud-based, nothing to install
Runs in the browser and works the same for an in-office, hybrid, or fully remote People team.
Built for everyday HR requests
Onboarding, leave, payroll questions, and policy asks are the day-to-day HR queue PileDesk is built for.
Flat pricing
€29/month covers the whole workspace, however many teammates you add. No per-employee or per-agent fee that grows as the company hires.
Not a compliance case-management tool
PileDesk keeps HR tickets private and organized. It doesn't replace a dedicated employee-relations case management system for formal investigations, and we'd rather say that plainly than oversell it.
HR ticketing, clarified
Is PileDesk simple enough for a first People hire to set up alone?+
Yes. Choose the HR Requests template at signup and your workspace arrives with onboarding, leave, and payroll statuses already set. Most teams have their first request flowing within about 5 minutes of connecting an inbox.
Is this a formal HR case management system?+
No, and it isn't trying to be. PileDesk handles day-to-day HR requests, onboarding questions, leave, payroll, policy, with private ticket handling and role-based access. It doesn't provide the investigation workflows, confidentiality tiers, or compliance audit trail that a dedicated employee-relations case management system offers, so it isn't a fit for formal ER investigations.
Can employees ask policy questions without filing a ticket?+
Yes. Every workspace includes a public knowledge base and help portal for exactly that.
Does it work for a startup with no dedicated HR system yet?+
Yes, that's the most common starting point. PileDesk replaces the scattered mix of email, Slack DMs, and spreadsheets a lot of early People teams start with.
What does it cost?+
€29/month flat for the whole workspace, however many teammates you add, free for your first 6 months. No per-employee or per-agent pricing.
Read next
Practical guides for running HR requests without a formal HRIS.
Request categories, confidentiality, and keeping multi-week cases from going quiet.
ReadThe starter and leaver process, and who owns each step across HR and IT.
ReadOne workspace, separate queues, and why the handoff is where things usually break.
ReadAlso handling IT requests?
The same flat-rate workspace runs an IT queue too, same login, same price.
See IT help desk software