These terms govern your use of PileDesk (“the Service”). By creating an account, you agree to them. If you’re accepting on behalf of an organization, you confirm you have the authority to do so.
The service
PileDesk is service desk and ticketing software that lets your team receive, organize, and respond to requests via email, a public help portal, and manual entry.
Your account
You’re responsible for the activity that happens under your account and for keeping your login credentials secure. You must provide accurate information when you sign up.
Acceptable use
You agree not to use PileDesk to:
- Send spam, unsolicited bulk email, or malicious content.
- Violate any applicable law, or the rights of any third party.
- Attempt to gain unauthorized access to the Service or other users’ data.
- Interfere with or disrupt the integrity or performance of the Service.
We may suspend or terminate accounts that violate these terms.
Fees and billing
New workspaces are free to use for the first six months. After that, continued use requires a paid subscription at the flat rate shown on our pricing pageat the time of billing, charged per workspace regardless of team size. We’ll notify you before your free period ends. Fees are non-refundable except where required by law.
Your data
You retain ownership of the tickets, customer data, and content you or your team submit to PileDesk (“Customer Data”). You can export it at any time. We only use Customer Data to provide the Service to you, as described in our Privacy Policy.
Third-party integrations
If you connect a third-party account (Gmail, Outlook, Zoho Mail), you’re also subject to that provider’s own terms. We’re not responsible for the availability or behavior of third-party services we integrate with.
Service availability
We aim to keep PileDesk available and reliable, but we don’t guarantee uninterrupted access. We may perform maintenance, and features may change as the product evolves.
Disclaimer of warranties
The Service is provided “as is” without warranties of any kind, express or implied, to the fullest extent permitted by law.
Limitation of liability
To the fullest extent permitted by law, PileDesk will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
Termination
You can stop using PileDesk and close your account at any time. We may suspend or terminate accounts that breach these terms, with notice where practical.
Changes to these terms
We may update these terms from time to time. We’ll update the effective date above when we do; continued use of the Service after a change means you accept the updated terms.
Contact us
Questions about these terms? Email support@piledesk.com.