Start with a queue that’s already set up.
Every template arrives with its own statuses, ticket categories, saved replies and example tickets, so the hard part isn’t deciding how to structure a help desk you haven’t run yet.
IT Support
An internal IT helpdesk queue for the requests colleagues send you every week: passwords, laptops, access, and software.
HR Requests
A People team queue for the requests employees send HR: leave, onboarding, payroll questions, and policy.
Call Centre
A high-volume queue built for triage, with callbacks and escalations as first-class parts of the flow.
Client Support
A support queue for agencies and service businesses handling requests from ongoing client accounts.
IT Service Desk
A service desk queue that separates incidents from service requests and change requests, with an approval stage built into the flow.
Sales & Deal Desk
A queue for inbound leads, quote requests, renewals and pricing approvals: the sales work that arrives by email rather than through a CRM.
E-commerce & Retail
A retail support queue built around orders: where-is-my-order enquiries, returns, refunds and damaged items.
SaaS Product Support
A product support queue for software teams: bug reports, feature requests, billing questions and onboarding.
Run more than one
A workspace can run several templates side by side. IT and HR is the common pairing. Each department keeps its own statuses and categories, and the price doesn’t change.