One help desk for IT and HR. One flat price.
Most small companies run internal support out of two separate tools, or no tool at all. PileDesk runs IT and HR request queues side by side in one workspace, one login, one flat €29/month, whichever departments you turn on.
Separate desks. Shared foundation.
IT and HR each get their own template, tags, and statuses. What they share is the workspace underneath: one admin console, one price, one login for every employee.
IT service desk
Access requests, hardware issues, and how-to questions, with SLA tracking and a self-service knowledge base.
See the IT pageHR request queue
Onboarding, leave, payroll, and policy questions, kept private with their own self-service portal.
See the HR pageTwo single-purpose tools cost more than one shared one
One bill, not two
A separate IT tool and HR tool usually means two per-agent bills. One PileDesk workspace covers both departments at a single flat rate.
One place for employees
Employees don't need to know which internal tool handles which request. One portal, one place to ask.
One admin console
Add a third department later, sales, client support, without signing up for another tool or another price tier.
How the shared workspace works
Do IT and HR share the same tickets or inbox?+
No. Each department gets its own template, statuses, tags, and connected inbox, so IT and HR requests never mix. What's shared is the workspace, the login, and the price, not the queues themselves.
Can an employee submit to both IT and HR from the same portal?+
Yes. The public help portal can surface knowledge base articles and intake for every department you've set up, so employees have one place to go regardless of which team ends up handling it.
Is this more expensive than a single-department tool?+
No, it's the same flat €29/month whether you run one department or several. Running IT and HR from separate single-purpose tools usually means paying two separate per-agent bills instead of one flat one.
Can we start with just IT or just HR and add the other later?+
Yes. Most teams start with one department template and add a second later at no extra cost, since pricing is per workspace, not per department or per agent.