IT help desk software for SMEs.
Access requests, hardware issues, and the how-to questions your coworkers email you. PileDesk turns them into a real ticket queue, live in about 5 minutes, with no IT admin required to set it up.
No credit card · Flat €29/month, not per agent · Free for 6 months
A real IT ticket queue, not a shared inbox
Everything a small IT team needs to triage and resolve requests, configured on day one.
Email-to-ticket, from a real inbox
Connect Gmail, Outlook, or Zoho Mail and every request lands as a threaded, assignable ticket. No forwarding rule to configure.
SLA tracking & breach alerts
Set response and resolution targets per priority. Admins get alerted before a ticket breaches, not after.
Self-service knowledge base
A public help portal for password resets, VPN setup, and the questions your team answers weekly, deflecting tickets before they're filed.
Tags & saved views
Slice the queue by issue type, urgency, or anything you define, then save the views your team actually lives in.
Ownership & internal notes
Every ticket has one clear owner. Loop in a teammate with a private note without a single forwarded email.
Cloud-based, nothing to install
Runs in the browser. Works the same for an in-office or fully remote team, with no server to maintain.
Not scaled down. Built for small in the first place.
Enterprise IT platforms are powerful and expensive to match. PileDesk is the other option: simple, flat-rate, and self-serve.
Flat pricing
€29/month covers the whole workspace, however many teammates you add. No per-agent bill that grows every time IT hires.
No implementation project
No sales call, no partner, no weeks-long rollout. Connect your inbox and you're triaging tickets the same day.
Already running ServiceNow, Jira Service Management, or Freshservice and finding it's more than your team needs? See how PileDesk compares.
IT ticketing, clarified
Is PileDesk really simple enough for a team with no dedicated IT admin?+
Yes. Pick the IT Support or IT Service Desk template at signup and your workspace arrives with the right statuses, tags, and priorities already set. Most teams have their first ticket flowing within about 5 minutes of connecting an inbox.
Does PileDesk work for a small IT team, or is it built for enterprise IT?+
It's built for any team fielding access requests, hardware issues, and how-to questions from coworkers, from a two-person startup up to a growing SME IT department. Pricing stays flat per workspace regardless of headcount. What it intentionally doesn't include is enterprise CMDB or asset-management tooling.
Is there SLA tracking on every plan?+
Yes, SLA targets and breach alerts are included at every plan, not gated behind a higher tier.
Can employees self-serve instead of filing a ticket?+
Yes. Every workspace includes a public knowledge base and help portal, so employees can check a common answer before a ticket is even opened.
How is this different from an enterprise IT service desk platform?+
Enterprise platforms like ServiceNow, Jira Service Management, and Freshservice add real depth: CMDB, formal ITIL workflows, large integration marketplaces, usually with a matching sales process and implementation timeline. PileDesk skips all of that for a flat monthly price and a setup you do yourself. See the detailed comparisons on the alternatives page.
What does it cost?+
€29/month flat for the whole workspace, however many teammates you add, free for your first 6 months. No per-agent pricing.
Read next
Practical guides for setting up and running internal IT support.
Intake, categories, priorities, response targets, and getting colleagues to actually use it.
ReadWhat to do before day one, on day one, and on someone's last day, including access removal.
ReadWhere enterprise ITSM earns its complexity, and where it's more than an SME needs.
ReadAlso handling HR requests?
The same flat-rate workspace runs an HR request queue too, same login, same price.
See HR help desk software